A loved one has passed
What to do when a loved one has died.
Planning a funeral
We’ll help you plan a funeral service that honours your loved one in a way that feels just right.
Here to guide you through, whenever you need us
Someone I love is nearing the end
Preparing for a loved one’s farewell.
I’m planning ahead
Pre-planning your own funeral.
Planning a funeral with White Lady
We’ll help you arrange a funeral for your loved one, providing as much guidance as you need throughout the process.
1. Meet with your Funeral Director
When you’re ready, you will meet with a Funeral Director at a time and place that’s right for you to start arranging the funeral service.
2. Planning a personalised funeral
Every person is unique, and every funeral should be, too. We’ll help you plan a personalised funeral service that reflects your loved one’s life, interests and religious or cultural traditions.
3. Running the service and reception
We will be there on the day to make sure everything runs smoothly. We can also plan and host receptions to gather with family and friends after the service.
4. Ongoing support
In the weeks and months after the funeral, we’re here to help with paperwork, setting up a video tribute, and connecting you to grief support services.
Choosing between burial and cremation
Choosing between burial and cremation is a personal decision, often shaped by your beliefs, culture, family traditions and preferences. If you’re considering the options for yourself or a loved one, here are some things that may help you decide.
Cost
Burial is generally more expensive than cremation, as there may be additional cemetery costs such as purchasing a gravesite, the right of interment, and opening and closing fees. These costs are set by the cemetery, and your Funeral Director can help you understand what’s involved.
Cultural significance
Burial holds cultural or religious significance for many people and can be an important way to honour family traditions, rituals and beliefs. Cremation is also a common choice and may offer families more flexibility in how and where they remember their loved one.
Connection
For some people, having a physical place to visit can provide a sense of comfort and connection. A burial provides a dedicated place for reflection and remembrance. With cremation, ashes can be interred at a cemetery or memorial, scattered in a meaningful place, or kept close by at home.
Ways to say goodbye to your loved one
We offer a range of funeral services to help you plan a farewell that feels right.
What does a funeral include, and what will it cost?
The cost of a funeral depends on the type of service and personalisation. Your Funeral Director will talk through your options, so you understand what’s included and what it will cost.
Always under our care
From the moment your loved one comes into our care, they will be looked after by our team, in our funeral homes, and transported in our vehicles.
Included every time
Every White Lady funeral includes the essential services, including all administrative and legal requirements, transportation, and mortuary care.
Choose what feels right
From the flowers to the venue, choose the details that feel right for your loved one. We’ll talk you through options and costs, so you can decide what to include.
Take the time you need
Your loved one can stay in our care while your family makes arrangements, or while family and friends travel to be there. There’s no additional cost for this time.
Farewells for all faiths, cultures and traditions
Whether your loved one’s farewell will include traditional rituals, modern touches or a blend of both, we plan funeral services for families from all cultural, religious and personal backgrounds.
Support that doesn’t end with the service
Our support continues after the funeral, with practical help and guidance available in the weeks and months that follow.
1
Managing the paperwork
We’ll make sure the essential funeral documentation is completed and help you understand anything else you may need to take care of.
2
A shoulder to lean on
Sometimes it helps to talk. If you need someone to listen, we’re here to chat.
3
Support services
If you need additional support, we can help connect you with grief counselling and other support services.
State and public funerals
Throughout our history, White Lady has been honoured to assist with State and official funerals for Australians whose lives have made a lasting contribution to our communities and country. State funerals are reserved for individuals whose achievements and service have been recognised at the highest level, representing one of the nation's most significant forms of public tribute.
The trust placed in White Lady to support these occasions reflects the high standards of care, professionalism and attention to detail that have been part of our heritage for generations. Today, we bring that same commitment to every family we serve, creating personal and meaningful farewells that honour each life with dignity, warmth and respect
What families
remember most
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We can still help
We may still be able to help. Our teams often care for families outside their immediate area.
We're ready to help
Speak with one of our funeral directors
For nearly four decades, families have trusted White Lady to walk beside them. If you need us now, we are here.