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Funeral service
The funeral service is a time to come together and say goodbye to your loved one. It can be held at a funeral home, place of worship, crematorium chapel or another venue you choose.
Cremation
We’ll take care of the cremation arrangements for your loved one and guide you through every step.
How we help with a cremation
When you choose a cremation, there are decisions about where your loved one will rest and how you’d like to say goodbye. Your Funeral Director will guide you through those decisions and coordinate the practical arrangements on your behalf.
What we’ll arrange
We will take care of all the practical arrangements and administration involved in the cremation of a loved one.
Bringing them into our care
When your loved one passes, you can call us anytime, day or night. We will bring them into our care until it’s time to say goodbye.
Liaising with the crematorium
We’ll liaise with the crematorium on your behalf, including coordinating the date and time of the cremation.
Handling the paperwork
We’ll take care of the required documentation and help arrange any permits needed for the cremation.
What you’ll need to decide
There are a few choices to make when arranging a cremation. Your Funeral Director will talk you through the options and help you decide what feels right.
What to do with the ashes
You’ll choose an urn for your loved one’s ashes and decide what you’d like to do with them after the cremation. You might keep them at home, inter them in a cemetery or memorial park, or scatter them somewhere meaningful.
The service
You may choose a funeral service before the cremation, a memorial service at a later date, or a cremation without a service. The service could take place at a funeral home, place of worship, crematorium chapel or another venue.
The coffin or casket
If your loved one is being cremated, you will still need to choose a coffin or casket. We’ll help you choose a coffin or casket that feels right for your loved one, from traditional styles to personalised options.
Cremation with a service
If you choose a cremation with a funeral service, we’ll arrange the service and cremation for you.
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Transfer to crematorium
After the funeral service, your loved one will be cremated. If the service is held somewhere other than the crematorium, we’ll arrange their transfer there on your behalf.
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Returning the ashes
Once the cremation is complete, we’ll arrange for your loved one’s ashes to be returned to you in your chosen urn.
Cremation without a service
Some families choose a cremation without a funeral service, with the option to hold a memorial or gathering at a later date. If this feels right for your family, we’ll arrange the cremation and can help you plan a memorial afterwards.
The ashes
After the cremation, your loved one’s ashes will be returned to you in your chosen urn. You may wish to keep them at home, inter them in a cemetery or memorial park, scatter them somewhere meaningful, or share them among family members.
Your Funeral Director can help you choose an urn and talk you through the different memorial options available.
Ways to say goodbye to your loved one
We offer a range of funeral services to help you plan a farewell that feels right.
What does a funeral include, and what will it cost?
The cost of a funeral depends on the type of service and personalisation. Your Funeral Director will talk through your options, so you understand what’s included and what it will cost.
Always under our care
From the moment your loved one comes into our care, they will be looked after by our team, in our funeral homes, and transported in our vehicles.
Included every time
Every White Lady funeral includes the essential services, including all administrative and legal requirements, transportation, and mortuary care.
Choose what feels right
From the flowers to the venue, choose the details that feel right for your loved one. We’ll talk you through options and costs, so you can decide what to include.
Take the time you need
Your loved one can stay in our care while your family makes arrangements, or while family and friends travel to be there. There’s no additional cost for this time.
Support that doesn’t end with the service
Our support continues after the funeral, with practical help and guidance available in the weeks and months that follow.
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Managing the paperwork
We’ll make sure the essential funeral documentation is completed and help you understand anything else you may need to take care of.
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A shoulder to lean on
Sometimes it helps to talk. If you need someone to listen, we’re here to chat.
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Support services
If you need additional support, we can help connect you with grief counselling and other support services.
Cremations for all faiths, cultures and traditions
If your loved one’s faith or culture has specific cremation traditions or requirements, let your Funeral Director know. We’ll work with you to make sure they’re followed in accordance with your traditions.
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Speak with one of our funeral directors
For nearly four decades, families have trusted White Lady to walk beside them. If you need us now, we are here.