What to do when someone dies

Step 1
Let their doctor, family and close friends know

If your loved one passes away unexpectedly at home, it’s important to reach out for immediate assistance by calling triple-zero. If you’ve been anticipating their passing, you should let their doctor know. They’ll then help you to obtain the necessary medical cause of death certificate. If your loved one passes at a hospital or care facility, the staff will ensure the required procedures are carried out with care and sensitivity. 

Next, you may want to start reaching out to family and friends to let them know the person has passed. You don’t need to do this alone. You might ask a relative or close friend to help you.

Step 2
Contact a funeral director

Once you’ve notified the relevant people, it’s time to reach out to a trusted funeral  director who’ll help you begin the planning process. They will guide you and your family through any necessary steps and decisions. 

If you’re wondering how to choose a funeral director, we have a few tips. It’s important to carefully assess the services they can offer, as well as how they support you and your family beyond simply handling the logistics. You might consider factors such as their location, prices, facilities, cultural understanding, and their ability to accommodate specific religious or cultural practices. 

If you are seeking care and understanding during this sensitive time, we invite you to consider White Lady Funerals. Our dedicated team understands the difficulty of losing a loved one, drawing from decades of experience supporting families through loss. We’ll make sure your family is looked after while we give your loved one a meaningful, unique send-off.