I just wanted to thank you so very much for everything that you did to make Mum's funeral so special. I was overwhelmed by the kindness and compassion both you and Lillian showed our family. You treated Mum with such dignity and grace. I was so touched to see how you both gave so much of yourselves, with genuine feeling and love. I guess I always thought that people who work in the funeral business would be reserved and a little indifferent, as a self coping mechanism.
I know that Mum would have adored you both and I couldn't have felt more at ease, given I didn't have a clue what to do. Dad was so delighted with the whole service and the peace you have given him is something that will help him to reflect on, as time goes by.
I was very disconnected from most of the people that attended the service, mainly because many were either distant relatives or complete strangers to me. Without your kind gentle guidance, I don't think I would have coped. You truly have a gift -the comfort you provided to our family and I am sure to countless other families, is such an important role. Please take great pride in the incredible work that you do - it is a very noble profession, that helps tremendously in the healing process.
I wish you every happiness in the future and it was an absolute joy to meet you and Lillian."