Our promise


At White Lady Funerals we are committed to upholding the highest ethical and professional standards and to providing an unprecedented level of service to the families that choose us.


Code of conduct

We uphold our own Code of Conduct to ensure that families that choose White Lady Funerals experience a level of service in advance of anything on offer through alternative providers.



In every Australian state regulations exist that cover providers of funeral services. Our team uphold these standards at every level. Our funeral directors undergo regular training and development programs and participate in industry forums. This ensures they have the latest information on these regulations and are fully able to meet their requirements. This is just another way we are able to demonstrate our care for the families we are privileged to serve.



Every year our White Lady funeral directors give back to the communities we serve by supporting a range of charities, organisations and benevolent programs. We also offer a variety of unique, public remembrance events each year. For more than ten years White Lady funeral homes have held Mother’s Day and Christmas memorial services. These events are a special time for people to join together with family, friends and the community as they remember the lives of their loved ones and other inspirational people.

We post information about upcoming events on our Facebook pages and in the events section.

Our team are also available to answer any questions you might have about funerals. We invite you to come in to meet our dedicated team at one of our funeral homes, or if you would like one of our funeral directors to come and speak to your group, call us on 1300 656 550.


Compliments & complaints procedure

Nothing is as important to our team as the satisfaction of our families.

The feedback we receive from families is essential to maintaining the quality of our services. If you have any concerns about our service or professionalism, or you would like to pass on a compliment about the service you have experienced, we encourage you to provide us with your comments.

All feedback is taken very seriously and White Lady Funerals will always endeavour to achieve quick and mutually agreeable resolution. You can read our complaints handling policy for further information.