Nothing is as important to White Lady’s funeral directors as the satisfaction of our families – we welcome and invite you to provide us with feedback about your experience with us.
You can contact us by selecting from the links below or phone us 24 hours a day, 7 days a week on 1300 656 550.
- I have a question or I need to arrange a funeral now
- I'm interested in preplanning a funeral
- Careers - I would like to work with White Lady Funerals
When you contact us with a complaint, you will receive a Complaint Reference Number. Please keep this number somewhere safe in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further.
We treat every complaint seriously and we endeavour to resolve your issue straight away. If your complaint cannot be resolved by your first point of contact, it will be escalated immediately. We will endeavour to resolve your complaint within 10 business days. As we work to resolve your complaint, we may contact you if we require more information. For more information about our complaints handling process, please read our Complaints Handling Policy here.
Please use the form below to contact White Lady Funerals with any questions related to our funeral services, or if you are looking to arrange a funeral service that is needed now.
You can call White Lady Funerals any time of day on 1300 656 550.