White Lady Funerals in New South Wales was invited to host a “Deep Dive” session as part of the Qantas Ground Operations Service Culture Design Forum.
Qantas Ground Operations selected a number of reputable organisations to help them design their Service Culture in order to deliver a consistently great experience for their customers and staff.
White Lady was selected amongst other well recognised brands such as Apple, Sofitel Hotels, Neil Perry’s Rockpool restaurant and Lexus cars to share relevant knowledge and expertise and to lead a discussion in their areas of expertise.
Juliette Frame, White Lady Funerals Community Relations Manager, was asked to provide information on White Lady’s “Culture of Service” to a group of ten Qantas delegates.
The event was an exciting opportunity for White Lady to present the importance of excellent customer service through the recruitment and training of caring staff.
Feedback from the group was very positive and one of the points made by the team was no matter what a White Lady is doing or saying, whether looking after families or on personal time, she is proudly representing the name of White Lady Funerals in the community.