Deep Dive
White Lady NSW was invited to host a "Deep Dive" session as part of the Qantas Ground Operations Service Culture Design Forum.
Qantas Ground Operations came together to design their Service Culture in order to deliver a consistently great experience for their customers and staff.
White Lady was selected amongst other well recognised brands such as Apple, Sofitel Hotels, Neil Perry’s Rockpool restaurant and Lexus cars to share relevant knowledge and expertise and to lead a discussion in their areas of expertise. As a host Juliette Frame, Community Relations Manager, NSW was asked to provide comprehensive information on the White Lady "Culture of Service" to a group of ten delegates.